# Create a partner case

Cases are used to collect or transmit additional information between Partners and Wise. Use this endpoint to create a new case.

{% admonition type="warning" %}
Please do not include PII in the subject of a case. Any specific details regarding the case that need to be communicated should be included in the description.
{% /admonition %}

Endpoint: POST /v1/cases
Security: ClientCredentialsToken

## Request fields (application/json):

  - `type` (string)
    Type of the partner case. Value must be GENERAL_ENQUIRY. More case types will be added in the future.
    Example: "GENERAL_ENQUIRY"

  - `subject` (string)
    The subject of the case. Do not include PII in the subject of cases.
    Example: "Inquiry about Transfer 12345"

  - `details` (object)
    Details related to the case.

  - `details.transferId` (integer,null)
    ID of the transfer the case relates to. Can also be null.
    Example: 58114690

  - `details.profileId` (integer,null)
    ID of the profile the case relates to. Can also be null.
    Example: 14556049

  - `details.userId` (integer)
    ID of the user the case relates to. Can not be null.
    Example: 1234

  - `externalId` (string)
    An ID provided by the external partner for partner internal tracking.
    Example: "partner_external_id_12345"

  - `description` (string)
    The description of the request. The maximum size of the description is 65,535 characters. If additional characters are sent, the field will be truncated.
    Example: "Initial summary of the issue"

## Response 200 fields (application/json):

  - `id` (integer)
    Partner Case ID. Generated by Wise.
    Example: 123456789

  - `status` (string)
    [Status of the case](/api-reference/case#case-statuses).
    Enum: "CREATING", "OPEN", "PENDING", "SOLVED", "CLOSED"

  - `type` (string)
    Type of the partner case. More case types will be added in the future.
    Enum: "GENERAL_ENQUIRY"

  - `externalId` (string)
    An ID provided by the external partner for partner internal tracking.
    Example: "partner_12344567"

  - `createdAt` (string)
    When the partner case was originally created.
    Example: "2023-06-28T15:21:24.901"

  - `updatedAt` (string)
    When the partner case was last updated.
    Example: "2023-06-28T15:21:24.901"