In certain situations, additional evidence is required to verify customers and ensure we’re compliant with the KYC regulations.
If your customers are primarily based in the EU, refer to the section Onboarding EU Customers below. Note: this functionality is only available as a closed BETA.
If you are onboarding high riåsk businesses primarily based in the US, refer to the section Onboarding High Risk US Businesses below. Note: this functionality is only available as a closed BETA.
If you have customers that meet all the criteria below, then you must implement the steps in this guide to onboard all your new customers.
- You use the customer account with Partner KYC model (we onboard and create a Wise account for your customers)
- Your customer’s address is in an EEA country
- Your customer creates a quote with source currency for an EEA currency
During onboarding, customers need to provide additional evidence using the upload-evidences endpoint. We will use this to perform an initial automated check before either verifying the customer, or requesting more information. Successful verification will be returned within a few seconds. Unsuccessful verification will create a case for our team to review, so it can take longer to receive an update.
Subscribe to additional verificaiton state change event webhook to receive updates about your customers' additional verification status. This webhook will also inform you if any further evidence or documents are required to complete the review.
Provide those additional evidence by using upload-document endpoint.
Based on Wise.com average customer base, about 95%* of customers do not need to provide documents or additional information after the initial upload-evidences information is submitted.
This functionality is in a closed BETA.
Repapering is the process of performing additional verification for existing customers.
You only need to use this if you began onboarding customers before 1/1/2023 and if you have customers that meet all the criteria below.
- You use the customer account with Partner KYC model (we onboard and create a Wise account for your customers)
- Your customer’s address is in an EEA country
- Your customer creates a quote with source currency for an EEA currency
The process starts by calling required-evidences endpoint before a transfer is created. This returns a list of required evidence for your customer. If no evidence is required, then proceed to transfer as usual. Otherwise, if one or more evidences are required, submit those via upload-evidences.
The process from that point will follow the flow Onboarding EU customers. Once verified, the customer may proceed with their transfer.
Evidences are pieces of data that are required by Wise to verify customers.
This is the list of evidences that are supported by the APIs.
Source of wealth is a document that proves the customer's main source of income.
If SOURCE_OF_WEALTH is required (e.g. via cdd-check-state-change webhook), your customer must provide a verification document depending on the table below.
For personal profile, the acceptable documents depends on the source_of_income your customers provided in the upload-evidences endpoint. Here is a list of acceptable documents for each source_of_income for personal profiles.
| Source of Income | Acceptable documents |
|---|---|
| SALARY | PaySlip (3 months worth) 3 months of Bank statements/transaction details confirming salary deposits Statements from Payoneer/Paysera/PayAlly/PayPal etc Tax return Employment contract Proof of employment Unemployment allocation Maternity/Paternity allowance/benefit W2 Earnings Summary Bolt courier report / Wolt, Uber or Bolt driver report or other similar UpWork statement E-commerce platform statement Invoice (contractors only) |
| INVESTMENTS | Employee stock plan exercise confirmation Investment/portfolio account statement Dividend voucher Share sale confirmation Crypto wallet statement Bank statement confirming income from investments |
| PENSION | Pension statement Bank statement confirming pension income |
| INHERITANCE | Grant of Probate Will Trust Deed Death certificate (as supporting doc) Bank statement, confirming income from inheritance |
| LOAN | Loan Agreement with supporting bank statement showing the amount being received |
| OTHER | For example documents that proves: Gift Sold property Receive money from family Scholarship Dividends Renting out property Lottery winnings Divorce Child support Savings Freelancing/Self-employed/Contractor |
For business profile, the document depends on source_of_funding.
| Source of funding | Acceptable documents |
|---|---|
| REVENUE | Banks statements or invoices with 3-6 months of most recent transactions Audited financial statements or annual reports Business tax return or declaration |
| BUSINESS_LOAN | Loan agreements or contracts within the last 12 months |
| INVESTMENT_INCOME | Share sale certificates or asset sale agreements from the last 12 months |
| FUNDING_AND_SHAREHOLDER_INVESTMENTS | Equity or subscription agreements |
| DONATIONS | Donation receipts, tax receipts, or similar documents from the last 12 months |
| GRANTS | Grant award letter from the last 12 months |
| OTHER | Any official document showing where your funding comes from |
Proof of trading address is a document that proves the business operates from the provided address in their profile.
If TRADING_ADDRESS_PROOF is required (e.g. via cdd-check-state-change webhook), your customer must provide a verification document with business name on it and issued to the business.
These are the acceptable sources
- Bank/card statement
- Any document from a regulated financial services firm
- Gas/water/electricity/waste bill/rental agreement or valid contract
- Any document issued by an institution of the government
Business Authorisation letter is a document that authorises a person to act financially on behalf of the company while using Wise Business account.
Templates for the letter based on where the business is registered .
Use these API references to implement these flows for your customers.
Upload Evidences
Use upload-evidences endpoint to submit customer information for review
Upload Document
Use upload-document to provide verification documents for review
Required Evidences
Use required-evidences to get the evidence types required to complete additional customer verification for your customer