Additional Customer Verification

In certain situations, additional evidence is required to verify customers and ensure we’re compliant with the KYC regulations.

If your customers are primarily based in the EU, refer to the section Onboarding EU Customers below. Note: this functionality is only available as a closed BETA.

If you are onboarding high risk businesses primarily based in the US, refer to the section Onboarding High Risk US Businesses below. Note: this functionality is only available as a closed BETA.

If you have customers that meet all the criteria below, then you must implement the steps in this guide to onboard all your new customers.

• You use the customer account with Partner KYC model (we onboard and create a Wise account for your customers)
• Your customer’s address is in an EEA country
• Your customer creates a quote with source currency for an EEA currency

During onboarding, customers need to provide additional evidence using the upload-evidences endpoint. We will use this to perform an initial automated check before either verifying the customer, or requesting more information. Successful verification will be returned within a few seconds. Unsuccessful verification will create a case for our team to review, so it can take longer to receive an update.

Subscribe to additional verificaiton state change event webhook to receive updates about your customers' additional verification status. This webhook will also inform you if any further evidence or documents are required to complete the review.

Provide those additional evidence by using upload-document endpoint.

Based on Wise.com average customer base, about 95%* of customers do not need to provide documents or additional information after the initial upload-evidences information is submitted.

Repapering is the process of performing additional verification for existing customers.

You only need to use this if you began onboarding customers before 1/1/2023 and if you have customers that meet all the criteria below.

• You use the customer account with Partner KYC model (we onboard and create a Wise account for your customers)
• Your customer’s address is in an EEA country
• Your customer creates a quote with source currency for an EEA currency

The process starts by calling required-evidences endpoint before a transfer is created. This returns a list of required evidence for your customer. If no evidence is required, then proceed to transfer as usual. Otherwise, if one or more evidences are required, submit those via upload-evidences.

The process from that point will follow the flow Onboarding EU customers. Once verified, the customer may proceed with their transfer.

If you are onboarding a business in the United States that falls into one of our high risk categories, then you must provide additional evidence to Wise for verification.

To provide additional evidence, follow these steps just once after creating a business profile with create-profile endpoint:

1. Subscribe to the additional verification state change event webhook to receive updates about your customer's additional verification status. This needs to be done only once and there is no need to wait for a notification before proceeding with the next steps (i.e. uploading evidences and documents).
2. Upload business name, description and website URL (only if available) through the update-profile endpoints. Skip this step if you have already provided this information while creating the profile.
3. Upload the following four evidences using the upload-evidences endpoint.
   • mainSourceOfFunding
   • monthlyAnticipatedVolume
   • businessUseCase
   • intendedCountries
4. Upload a Source of Wealth document depending on the mainSourceOfFunding for the business by using upload-document endpoint. You can upload multiple files at the same time, but you cannot call the endpoint multiple times for a single review.

Once the evidences and the document are uploaded, a case will be created for your business for our agents to review.

There can be 3 possible outcomes of this review:

• If all evidence is complete and accepted, 'VERIFIED' status will be shared with you using the additional verification state change event webhook that you subscribed in step 1 above. After this, you can allow the customer to make transfers.
• If any evidence is incomplete or needs more clarification, our agents will reach out to you via your regular communication channel (e.g. emails). During this time, any transfer created will automatically get suspended.
• If the business can't be onboarded onto Wise, agents will reach out to you via your regular communication channel (e.g. emails). The customer will not be able to initiate transfers unless communicated otherwise.

Evidences are pieces of data that are required by Wise to verify customers.

This is the list of evidences that are supported by the APIs.

Source of wealth is a document that proves the customer's main source of income.

If SOURCE_OF_WEALTH is required (e.g. via cdd-check-state-change webhook), your customer must provide a verification document depending on the table below.

For personal profile, the acceptable documents depends on the source_of_income your customers provided in the upload-evidences endpoint. Here is a list of acceptable documents for each source_of_income for personal profiles.

For business profile, the document depends on source_of_funding.

Proof of trading address is a document that proves the business operates from the provided address in their profile.

If TRADING_ADDRESS_PROOF is required (e.g. via cdd-check-state-change webhook), your customer must provide a verification document with business name on it and issued to the business.

These are the acceptable sources

• Bank/card statement
• Any document from a regulated financial services firm
• Gas/water/electricity/waste bill/rental agreement or valid contract
• Any document issued by an institution of the government