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Retrieve card production status

Request

Retrieves the current production status of a card at a kiosk machine.

Best practice: Subscribe to the card production status change webhook for real-time notifications. Use this endpoint only when you need to synchronously check the status.

Security
UserToken
Path
profileIdinteger, (int64)required

The profile ID (personal or business) that owns the card.

Example:123456
cardTokenstringrequired

The unique token identifying the card.

Example:ca0c8154-1e14-4464-a1ce-dcea7dc3de52
Headers
X-External-Correlation-Idstring, (uuid), <= 36 characters

Optional UUID for correlating requests across systems. If provided, Wise echoes it back in the response. Maximum 36 characters. Learn more.

Example:f47ac10b-58cc-4372-a567-0e02b2c3d479
curl -i -X GET \
  https://api.wise.com/2026Q4/spend/profiles/123456/cards/ca0c8154-1e14-4464-a1ce-dcea7dc3de52/production \
  -H 'Authorization: Bearer <YOUR_JWT_HERE>' \
  -H 'X-External-Correlation-Id: f47ac10b-58cc-4372-a567-0e02b2c3d479'

Responses

OK - Successfully retrieved card production status.

Headers
X-External-Correlation-Idstring, (uuid), <= 36 characters

Echoed back when X-External-Correlation-Id was included in the request. Learn more.

Example:"f47ac10b-58cc-4372-a567-0e02b2c3d479"
x-trace-idstring

Unique trace identifier assigned by Wise. Useful when contacting support about a specific request.

Example:"fba501b6d453b96789f52338f019341f"
Bodyapplication/json
statusstring

Current production status:

  • READY - Card is ready for production
  • IN_PROGRESS - Card is in production at the kiosk machine
  • PRODUCED - Card is produced and collected. This is a final state
  • PRODUCTION_ERROR - Card production failed
  • REQUEST_ERROR - Card production request failed
Enum:"READY""IN_PROGRESS""PRODUCED""PRODUCTION_ERROR""REQUEST_ERROR"
Example:"IN_PROGRESS"
kioskIdstring or null

Identifier that specifies which kiosk machine is producing the card. When the status is READY, this value is null.

Example:"WIS00001"
occurredAtstring, (date-time)

Time when the card production request has been sent to the kiosk machine (ISO 8601 format).

Example:"2024-01-01T12:24:56.121Z"
errorCodestring or null

Code returned when card production is not successful. Nullable.

Request errors - Returned when status is REQUEST_ERROR:

  • UNKNOWN_ERROR - An error occurred on the server
  • REQUEST_ALREADY_EXISTS - The request has already been submitted
  • KIOSK_ID_NOT_FOUND - The kiosk ID does not exist
  • CARD_TYPE_NOT_FOUND - The card type does not exist
  • INVALID_FIELD_VALUE - Some field values are unexpected
  • INVALID_PIN_FORMAT - The PIN does not follow ISO0 or ISO2 standard
  • EMPTY_OR_NULL_FIELD_VALUE - Some required fields are empty or null
  • EMPTY_OR_NULL_OR_WRONG_SIZE_FIELD_VALUE - Some required fields are empty, null, or have incorrect lengths
  • CHARSET_NOT_SUPPORTED - The character set for some fields is not supported
  • INVALID_FIELD_FORMAT - Some field formats are invalid
  • INVALID_FIELD_ENCODING - The encoding for some fields is not expected
  • CDATA_ENCODING_OR_FORMATING_ERROR - The encoding or formatting for XML text field values is incorrect
  • PIN_LENGTH_ERROR - The PIN length is incorrect
  • PIN_VERIFICATION_FAILED - The PIN cannot be verified because the server is unreachable
  • DATA_PREPARATION_FAILED - The server failed to parse the request
  • PARTIAL_DATA_RECEIVED - Only part of the expected data has been received
  • NO_BRANCH_LINKED_TO_KIOSK - The kiosk has not been linked to any branch
  • IMAGE_SERVER_ERROR - The image server is unreachable or failed to process the data
  • PAN_ALREADY_EXISTS - The PAN already exists
  • PRINTER_OR_SATELLITE_NOT_READY - The printer or satellite is not ready to start the production
  • REQUEST_CREATED_BUT_NOT_STARTED - The request has been created, but production is pending until the printer or satellite is ready
  • UNABLE_TO_ACCEPT_REQUEST - The system is currently busy and cannot accept new requests at this time

Production errors - Returned when status is PRODUCTION_ERROR:

  • CB_NOT_AVAILABLE - Main server error: central base not available
  • CB_DB_NOT_AVAILABLE - Main server error: database not available
  • CB_NETWORK_NOT_AVAILABLE - Main server error: network not available
  • CB_AUTHENTICATION_FAILED - Main server error: user authentication verification failed
  • CB_SERVICE_NOT_ALLOWED - Main server error: the accessed service requires a higher security level
  • CB_TIME - Main server error: timeout occurred on the Central Base side
  • DP_NOT_AVAILABLE - Data processing error: the Data preparation module is not available
  • DP_IO_ERROR - Data processing error: Input/Output error when communicating with the DP
  • DP_TIMEOUT - Data processing error: timeout error
  • SAT_SERVER_NOT_REACHABLE - Satellite agent error: the server is not reachable
  • SAT_AUTHENTICATION_FAILED - Satellite agent error: user authentication failed on satellite
  • SAT_NETWORK_NOT_AVAILABLE - Satellite agent error: the network is not available
  • PRT_NOT_REACHABLE - Printer error: printer is not reachable
  • PRT_SETUP_ERROR - Printer error: printer setup is incorrect
  • PRT_TIMEOUT - Printer error: printer timeout
  • PRT_RIBBON - Printer error: ribbon error
  • PRT_LOCK_ERROR - Printer error: printer physically unlocked
  • PRT_RIBBON_MISSING - Printer error: ribbon is missing
  • PRT_RIBBON_ENDED - Printer error: ribbon has ended
  • PRT_COVER_OPEN - Printer error: printer cover is open
  • PRT_PAUSED - Printer error: printer paused
  • PRD_UNEXPECTED_DATA - Production error: production data is incorrect
  • PRD_FEEDER_EMPTY - Production error: feeder is empty
  • PRD_FEEDER_JAM - Production error: feeder card jam
  • PRD_HOPPER_FULL - Production error: hopper is full
  • PRD_HOPPER_DOOR - Production error: hopper door is open
  • PRD_HOPPER_JAM - Production error: hopper card jam
  • PRD_MAGSTRIPE - Production error: error occurred during magstripe encoding
  • PRD_SMARTCARD - Production error: error occurred during chip personalization
  • PRD_EMBOSSER - Production error: error occurred during embossing
  • PRD_TIMEOUT - Production error: production timeout has been reached
  • PRD_REJECT_FULL - Production error: reject box is full
  • PRD_SMARTCARD_CARD_NOT_IN_READER - Production error: card is not in reader
  • PRD_FINAL_VALIDATION_NOK - Production error: user has rejected card production
  • INV_NOT_INITIALIZED - Production error: inventory not initialized
  • UNKNOWN_ERROR - Unknown error
Example:"PIN_VERIFICATION_FAILED"
descriptionstring or null

Detailed description of the error code.

Example:"The PIN cannot be verified because the server is unreachable"
Response
{
  "status": "READY",
  "kioskId": null,
  "occurredAt": "2024-01-01T12:24:56.124Z",
  "errorCode": null,
  "description": "Card ready for production"
}