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Partner support case changed
Webhook

Request

Triggered every time a case is created or updated, including when a new message is added or the status changes. Note that you will also receive a webhook response when you have updated a case.

  • Event type: partner-support#case-changed
  • Profile level subscriptions: Not supported
  • Application level subscriptions: Supported

Events may not be delivered in the order they occurred. To reconcile order:

  • Schema version 5.0.0: Use data.resource.updatedAt
  • Schema versions 4.0.0 and 2.0.0: Use data.occurred_at

See the Event ordering guide for details.

See the Webhooks guide for setup instructions, signature verification, and best practices.

Headers
X-Signature-SHA256string

RSA-SHA256 signature of the request body, Base64 encoded. Verify this against the Wise public key to ensure the request is authentic and has not been tampered with.

Example:t7FMhk3OARMgwqz0LJXO...
X-Delivery-Idstring, (uuid)

Unique identifier for this webhook delivery attempt.

Example:a1b2c3d4-e5f6-7890-abcd-ef1234567890
X-Test-Notificationboolean

Present with the value true if this is a test notification sent to verify your callback URL during subscription setup.

Example:true
Bodyapplication/json
schema_versionstring

Version of the event schema. Determined by the schema_version on your webhook subscription.

Value:"5.0.0"
Example:"5.0.0"
Discriminator
subscription_idstring, (uuid)

ID of the webhook subscription that triggered this event.

Example:"017631af-326c-4a69-93f3-bd1ce987a743"
event_typestring

Event type identifier

Example:"partner-support#case-changed"
sent_atstring, (date-time)

Timestamp when the event was sent.

Example:"2023-06-23T09:45:36.123Z"
dataobject
Payload
{
  "schema_version": "5.0.0",
  "subscription_id": "017631af-326c-4a69-93f3-bd1ce987a743",
  "event_type": "partner-support#case-changed",
  "sent_at": "2023-06-23T09:45:36.123Z",
  "data": {
    "resource": {
      "id": 123,
      "profileId": 12345678,
      "status": "RESOLVED",
      "externalId": "partner_12344567",
      "createdAt": "2026-04-28T10:00:00.000Z",
      "updatedAt": "2026-04-28T14:30:00.000Z",
      "type": "SANCTION",
      "subType": "RECIPIENT_LOCATION_HIT",
      "reference": { … },
      "messages": [ … ]
    }
  }
}

Responses

Return any 2xx status to acknowledge receipt of the event.

Bodyapplication/json
statusstring
Example:"ok"
Response
{
  "status": "ok"
}